Method and apparatus for quality assurance in a multimedia...

Details Method and apparatus for quality assurance in a multimedia... Method and apparatus for quality assurance in a multimedia...

2007-12-04

2007-12-04

Gauthier, Gerald (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S088170, C707S793000, C709S223000

Reexamination Certificate

active

10275896

ABSTRACT:
The present invention relates to a method and system for monitoring and evaluating multimedia telephonic and computer-communication interactions. The multimedia quality monitoring system may include an event manager, which may receive a notification associated with a communication between an agent and a customer and recording servers, which record data associated with the communication.

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