Machine assisted system for processing and responding to...

Managing caller profiles across multiple call hold centers

Managing caller profiles across multiple hold queues...

Managing communications in a call center

Managing held telephone calls from a remote...

Managing statistical information in a contact center

Managing use of experts by callers waiting in a hold queue

Managing variable data through line information database...

Matching routed call to agent workstation

Mechanism for queuing calls

Message forwarding based on sender and recipient relationship

Method and apparatus for agent forcing and call distribution...

Method and apparatus for allocating resources in a call center

Method and apparatus for an automated caller interaction system

Method and apparatus for analyzing performance data in a...

Method and apparatus for assigning priorities by applying...

Method and apparatus for automatic call distribution

Method and apparatus for automatically distributing calls to ava

Method and apparatus for call distribution and override with pri

Method and apparatus for connecting to IP private branch...