Message forwarding based on sender and recipient relationship

Details Message forwarding based on sender and recipient relationship Message forwarding based on sender and recipient relationship

2006-12-06

2011-11-01

Sing, Simon (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265130, C379S266020

Reexamination Certificate

active

08050396

ABSTRACT:
Techniques for message forwarding based on a relationship between a sender and a recipient are described herein. In one embodiment, a process includes, but is not limited to, in response to a message from a sender over a network, identifying a list of candidate recipients to handle the message based on roles of the candidate recipients within an organization in view of the sender, and forwarding the message to a recipient selected from the list of the candidate recipient to enable the selected recipient to handle the message. Other methods and apparatuses are also described.

REFERENCES:
patent: 6272347 (2001-08-01), Griffith et al.
patent: 6320956 (2001-11-01), Cherry
patent: 6522743 (2003-02-01), Hurd
patent: 7184540 (2007-02-01), Dezonno et al.

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