Method and apparatus for automatic call distribution

Details Method and apparatus for automatic call distribution Method and apparatus for automatic call distribution

2006-01-10

2006-01-10

Bui, Bing (Department: 2642)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S218010, C379S265020, C379S265110, C379S265120, C379S265130, C370S352000, C370S353000, C370S354000, C370S355000, C370S356000

Reexamination Certificate

active

06985576

ABSTRACT:
An Internet Protocol (IP) call distribution system, for selecting agents to handle incoming requests from users, that uses publish/subscribe technology so that agent state does not need to be maintained. An automatic call distribution method for selecting agents to handle incoming requests from users, that uses publish/subscribe technology so that agent state does not need to be maintained.

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