Apparatus and method for analyzing routing of calls in an...

Apparatus and method for automated voice analysis in ACD...

Apparatus and method for detecting conversation interruptions in

Apparatus and method for dynamic inbound/outbound call managemen

Apparatus and method for identifying records of overflowed ACD c

Apparatus and method for identifying records of overflowed ACD c

Apparatus and method for identifying records of overflowed ACD c

Apparatus and method for logging events that occur when...

Apparatus and method for managing a call center

Apparatus and method for monitoring and adapting to...

Apparatus and method for providing caller-specific data to...

Apparatus and method for providing support software for an...

Apparatus and method for quantifying an automation benefit...

Apparatus and methods enhancing call routing within and between

Apparatus, system, and method for remote management console...

Appearance change prompting during video calls to agents

Application based queuing via an H.323/SIP interface

Architecture and implementation for control of context aware...

Arrangement for automating call-center agent-schedule-notificati

Arrangement for controlling the volume and type of contacts...