Administering multiple target ACD systems

Details Administering multiple target ACD systems Administering multiple target ACD systems

2011-04-12

2011-04-12

Addy, Thjuan K (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265050, C379S242000

Reexamination Certificate

active

07925002

ABSTRACT:
Method and system for administering multiple target systems automatic contact distribution (ACD) systems, where corresponding object types in the various target systems may have different schema. A user of the administering system works in a single schema, and translators permit communication between the administering system and the various target systems.

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