ACD with multi-lingual agent position

Details ACD with multi-lingual agent position ACD with multi-lingual agent position

1998-07-13

2000-08-01

Hong, Harry S.

Telephonic communications

Centralized switching system

Call distribution to operator

379 8806, 379 8825, 379 9317, 704 8, 709207, H04M 3523, H04M 164, H04M 1100, G06F 1720, G06F 1516

Patent

active

060978066

ABSTRACT:
A method and apparatus are provided for selecting a language for use by a plurality of agents of an automatic call distributor. The method includes the steps of storing an indication of the selected language in a memory of the automatic call distributor, downloading the indication to each agent station of each agent of the plurality of agents and programming the agent stations to use the selected language based upon the downloaded indication of the selected language.

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patent: 5966685 (1999-10-01), Flanagan et al.

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