System and method of using a phone to access information in...

System and method to allocate transactions

System and method to provide automated scripting for...

System and method to provide automated scripting for...

System and methods for call decisioning in a virtual call...

System and methods for call decisioning in a virtual call...

System for adding outbound dialing to inbound call distributors

System for automatically assigning skill levels to multiple...

System for automatically predicting call center agent work...

System for automatically routing calls to call center agents...

System for automatically routing calls to call center agents...

System for automatically routing calls to call center agents...

System for context based media independent communications...

System for controlling automatic call distribution service

System for customer contact information management and...

System for determining active copresence of users during...

System for generating a list of qualified call recipients

System for geographic agent routing

System for integrating a stand alone inbound automatic call dist

System for integrating a stand alone inbound automatic call dist