System for integrating a stand alone inbound automatic call dist

Details System for integrating a stand alone inbound automatic call dist System for integrating a stand alone inbound automatic call dist

1995-06-01

1996-08-06

Hofsass, Jeffery

Telephonic communications

Centralized switching system

Call distribution to operator

379309, 379 92, 379216, H04M 322

Patent

active

055442200

ABSTRACT:
An automatic call distributor system and an automatic call dialer system that are integrated so that each system has its own set of dedicated agents and the combined integrated system has a set of universal agents that can be switched between systems.

REFERENCES:
patent: 3859473 (1975-01-01), Brown et al.
patent: 4620066 (1986-10-01), Bushnell et al.
patent: 4829563 (1989-05-01), Crockett et al.
patent: 4896345 (1990-01-01), Thorne
patent: 5181236 (1993-01-01), LaVallee et al.
patent: 5214688 (1993-05-01), Szlam et al.
patent: 5247569 (1993-09-01), Cave
patent: 5309513 (1994-05-01), Rose
patent: 5335268 (1994-08-01), Kelly, Jr. et al.
patent: 5341412 (1994-08-01), Ramot et al.

Affiliated with

Also associated with

Rating

System for integrating a stand alone inbound automatic call dist does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with System for integrating a stand alone inbound automatic call dist, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System for integrating a stand alone inbound automatic call dist will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-2198159