Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1993-02-23
1995-06-13
Peng, John K.
Telephonic communications
Centralized switching system
Call distribution to operator
379309, H04M 350
Patent
active
054250935
ABSTRACT:
An automatic call distributor system and an automatic call dialer system that are integrated so that each system has its own set of dedicated agents and the combined integrated system has a set of universal agents that can be switched between systems.
REFERENCES:
patent: 3859473 (1975-01-01), Brown et al.
patent: 4620066 (1986-10-01), Bushnell et al.
patent: 4896345 (1990-01-01), Thorne
patent: 5181236 (1993-01-01), LaVallee et al.
patent: 5214688 (1993-05-01), Szlam et al.
International Telesystems Corporation
Peng John K.
Wu Daniel J.
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