System for adding outbound dialing to inbound call distributors

Details System for adding outbound dialing to inbound call distributors System for adding outbound dialing to inbound call distributors

1995-09-11

1997-11-11

Zele, Krista M.

Telephonic communications

Centralized switching system

Call distribution to operator

379242, H04M 300

Patent

active

056872259

ABSTRACT:
An add-on telephony server platform provides inter alia high-speed call switching. The outbound automatic call distributor establishes one "nailed" voice connection between the telephony served platform and trunks connected to the automatic call distributor. The outbound call distributor establishes another "nailed" voice connection between the telephony server platform and the voice sets at the agent stations assigned to outbound operations.

REFERENCES:
patent: 4797911 (1989-01-01), Szlam
patent: 4894857 (1990-01-01), Szlam
patent: 5062103 (1991-10-01), Davidson
patent: 5214688 (1993-05-01), Szlam et al.
patent: 5425093 (1995-06-01), Trefzger
patent: 5467391 (1995-11-01), Donaghue, Jr. et al.

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