Unscheduled event task processing system

User-defined priority call router

Using information about software events to route contacts in...

Utilizing small group call center agents to improve...

Video/audio communications call center and method of operation t

Virtual call center

Virtual call center

Virtual call distribution system

Virtual contact center with flexible staffing control

Virtual physician office systems and methods

Virtual queuing support system and method

Virtual queuing support system and method

Virtual telephony data message system and process

Virtual work environment for remote users

Virtualized computer telephony integrated link for enhanced func

Virtualized computer telephony integrated link for enhanced...

Virtualized computer telephony integrated link for enhanced...

Voice and data transfer from outbound dialing to inbound ACD...

Voice extensions in a call-in center employing virtual...

Wait time prediction arrangement for non-real-time customer...