Unscheduled event task processing system

Details Unscheduled event task processing system Unscheduled event task processing system

1996-04-19

2000-10-31

Banankhah, Majid A.

Telephonic communications

Centralized switching system

Call distribution to operator

379266, 379355, H04M 300

Patent

active

061414123

ABSTRACT:
A task processing system such as a telephony call center and telephony call center management system downloads and processes unscheduled events such as inbound and outbound call records, in real time. A real time event server such as a real time call record server receives unscheduled events such as call records from an external record source, and places them in a real time call record table. The outbound campaign manager requests call records, and processes the real time call records in the same manner as other call records. A method for processing such real time events includes scheduling an ordered list of tasks, and commencing processing. When an unexpected event occurs, a predetermined task is selected in response to the event. The predetermined task is then integrated into the ordered list of scheduled tasks and processed.

REFERENCES:
patent: 5343518 (1994-08-01), Kneipp
patent: 5546455 (1996-08-01), Joyce et al.
Trull et al, The Alpha Operating System: Scheduler Evaluation Experiments, Archon Project T.R. pp 17-18, Feb. 6, 1990.

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