Virtualized computer telephony integrated link for enhanced func

Details Virtualized computer telephony integrated link for enhanced func Virtualized computer telephony integrated link for enhanced func

1997-04-03

1999-08-17

Smith, Creighton

Telephonic communications

Centralized switching system

Call distribution to operator

379309, 379210, H04M 300

Patent

active

059404957

ABSTRACT:
An agent station for a call-in center has a telephone for an agent's use connected by a communication link with a computer workstation adapted for monitoring transaction and status for the telephone and calls received on the telephone. In a preferred embodiment the computer workstation is connected on a local area network (LAN) to a processor running and instance of a telephony server (T-Server) application, and the computer workstation reports telephone transaction and status data to the T-Server, which uses the data to effect call routing at a remote telephony switch. In some embodiments the computer workstations are personal computers (PCs) and the communication link between telephones and PCs is a PC-compatible serial data link.

REFERENCES:
patent: 5724418 (1998-03-01), Brady
patent: 5751795 (1998-05-01), Hassler et al.
patent: 5802163 (1998-09-01), Miloslavsky

Affiliated with

Also associated with

Rating

Virtualized computer telephony integrated link for enhanced func does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Virtualized computer telephony integrated link for enhanced func, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Virtualized computer telephony integrated link for enhanced func will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-322688