Methods and apparatus for dynamically reallocating a...

Methods and apparatus for implementing a network call center

Methods and apparatus for implementing an outbound network call

Methods and apparatus for multi-variable work assignment in...

Methods and apparatus for processing a call

Methods and apparatus for processing of communications in a...

Methods and apparatus for providing live agent assistance

Methods and apparatus for providing telephone support for...

Methods and apparatus for service state-based processing of...

Methods and apparatus for use in computer-to-human escalation

Methods and systems for management of data for multiple call...

Methods and systems for providing dynamic message content to...

Methods of monitoring communications sessions in a contact...

Methods, systems and computer program products for automatic...

Minimum interruption cycle time threshold for reserve call...

Mobile log-in capability featuring fixed physical (terminal-depe

Modification of voice prompting based on prior communication...

Monitoring for operator services

Monitoring system client for a call center

Monitoring system for telephony resources in a call center