Methods and systems for management of data for multiple call...

Details Methods and systems for management of data for multiple call... Methods and systems for management of data for multiple call...

2005-06-15

2009-08-11

Nguyen, Quynh H (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265020, C379S265060, C379S266010, C379S266100, C379S309000

Reexamination Certificate

active

07573998

ABSTRACT:
Computer-implemented methods and systems for management of real-time and historical data for multiple call centers in which real-time and historical data are received electronically from a plurality of call center sites and displayed simultaneously for each of the plurality of call center sites on a single display screen in a separate call center site column for each call center and integrated and displayed for all of the plurality of call center sites in a separate division column on the single display screen.

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