Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2007-12-25
2007-12-25
Nguyen, Quynh H. (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265030, C379S265040, C379S265050, C379S265060, C379S265070, C379S265080, C379S266010, C379S266020, C379S266030, C379S309000, C379S142010, C379S112010, C379S088010, C379S088020, C379S088030, C379S088040
Reexamination Certificate
active
10648000
ABSTRACT:
The present invention provides for efficient monitoring of operator services calls. A packet gateway is provided in association with a telephony switch, such that circuit-switched connections through a switching fabric of the telephony switch are supported by the packet gateway. The packet gateway provides an interface between the switching fabric and a packet network, which supports operator terminals as well as monitor terminals from which interactions between operators and callers may be monitored. Upon setting up the circuit-switched connection for the operator services call, the gateway will establish voice sessions with both the operator terminal and the monitor terminal. The voice sessions with the operator terminal facilitate bi-directional communications with the caller via the circuit-switched connection over the packet fabric. The voice interaction between the caller and operator is provided to the monitor terminal over another voice session for monitoring by the monitor.
REFERENCES:
patent: 6542602 (2003-04-01), Elazar
patent: 6839323 (2005-01-01), Foti
patent: 7043008 (2006-05-01), Dewan
WO 02/049329 Ilan, Tomer et al. a method and system for monitoring and recording voice from circuit switched switches via a acket switched network. Dec. 12, 2000.
Nortel Networks Limited
Winthrow & Terranova PLLC
LandOfFree
Monitoring for operator services does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Monitoring for operator services, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Monitoring for operator services will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3834618