Managing use of experts by callers waiting in a hold queue

Managing variable data through line information database...

Matching routed call to agent workstation

Mechanism for queuing calls

Message forwarding based on sender and recipient relationship

Method and apparatus for agent forcing and call distribution...

Method and apparatus for allocating resources in a call center

Method and apparatus for an automated caller interaction system

Method and apparatus for analyzing performance data in a...

Method and apparatus for assigning priorities by applying...

Method and apparatus for automatic call distribution

Method and apparatus for automatically distributing calls to ava

Method and apparatus for call distribution and override with pri

Method and apparatus for connecting to IP private branch...

Method and apparatus for controlling a contact center

Method and apparatus for controlling network automatic call...

Method and apparatus for demonstrating telecommunications...

Method and apparatus for demonstrating telecommunications...

Method and apparatus for determining a real time average...

Method and apparatus for determining agent availability based on