Emergency call load management for call centers

Enabling caller controlled hold queue position adjustment

End user automatic call distributor network control

Enhanced agent authentication in virtual contact center

Enhanced agent automatic call distribution control

Enhanced automatic call distribution system operation

Enhanced call queuing system

Enhanced end user automatic call distributor control

Enterprise-wide intelligent call center routing

Estimating number of agents for multiple chat channels

Estimation of a work item's wait-time from the present...

Exchange controlling system for managing terminal groups

Expected wait-time indication arrangement

Expert hold queue management

External positivistic forward transfer in call routing systems

External positivistic forward transfer in call-routing systems

Feedback control of call processing in a communication...

Flexible customer controlled telecommunications handling

Focused retrieval of selected data in a call center environment

Fuzzy-logic routing system for call routing with-in...