Enhanced call queuing system

Details Enhanced call queuing system Enhanced call queuing system

2004-02-23

2009-06-30

Anwah, Olisa (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S266030

Reexamination Certificate

active

07555115

ABSTRACT:
In a computer controlled call answering system, if no agent is available to respond to an incoming call, a caller is provided with a form to complete during the waiting time. Forms of varying complexity may be stored and relayed to the caller depending on the anticipated waiting time. Additionally or alternatively, further forms having additional fields may be sent to the caller if the agent is not available following completion of a first form.

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patent: 1 091 548 (2001-04-01), None

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