Flexible customer controlled telecommunications handling

Details Flexible customer controlled telecommunications handling Flexible customer controlled telecommunications handling

1995-06-06

1997-08-12

Zele, Krista M.

Telephonic communications

Centralized switching system

Call distribution to operator

379265, 379207, H04M 300

Patent

active

056573839

ABSTRACT:
A central office controlled private branch exchange (PBX) is enhanced to provide more flexible services through the addition of new call vectors for controlling call processing. These new call vectors can access stored customer data to customize the treatment of incoming calls to meet the demands of individual customers. Advantageously, a broad class of new services for such systems is made available through the use of such new call vectors.

REFERENCES:
patent: 5036535 (1991-07-01), Gechter et al.
patent: 5062103 (1991-10-01), Davidson et al.
patent: 5155761 (1992-10-01), Hammond
patent: 5185782 (1993-02-01), Srinivasan
patent: 5247571 (1993-09-01), Kay et al.
patent: 5253288 (1993-10-01), Frey et al.
patent: 5255305 (1993-10-01), Sattar
patent: 5291552 (1994-03-01), Kerrigan et al.
patent: 5299259 (1994-03-01), Otto
patent: 5311572 (1994-05-01), Friedes et al.
patent: 5311574 (1994-05-01), Livanos
patent: 5335268 (1994-08-01), Kelly, Jr. et al.
patent: 5422941 (1995-06-01), Hasenauer et al.
patent: 5436966 (1995-07-01), Barrett et al.
patent: 5452350 (1995-09-01), Reynolds et al.
patent: 5479487 (1995-12-01), Hammond
patent: 5497373 (1996-03-01), Hulen et al.
AT&T Brochure 475-550-120, Pinnacle(R) Automatic Call Distributor, Call Vectoring Guide, 5E6 to 5E9 Software Releases, Issue 2.00, Nov. 1993, pp. 1-1--6-3.

Affiliated with

Also associated with

Rating

Flexible customer controlled telecommunications handling does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Flexible customer controlled telecommunications handling, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Flexible customer controlled telecommunications handling will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-166890