Minimum interruption cycle time threshold for reserve call...
Mobile log-in capability featuring fixed physical (terminal-depe
Modification of voice prompting based on prior communication...
Monitoring for operator services
Monitoring system client for a call center
Monitoring system for telephony resources in a call center
Multi-media contact center
Multi-service request within a contact center
Multi-site responsibility-based routing
Multi-tasking, web-based call center
Multi-user call waiting
Multilocation queuing for telephone calls
Multimedia augmented call coverage
Multimedia call distribution system
Multimedia managing and prioritized queuing system...
Multimedia queuing in a customer contact or call center
Multiple call handling in a call center
Multiple client remote agent network method
Multiple client remote agent network method
Multiple owner resource management