Expected wait-time indication arrangement

Expert hold queue management

External positivistic forward transfer in call routing systems

External positivistic forward transfer in call-routing systems

Fast last digit detection of a dialed telephone number

Fault tolerant service-providing apparatus for use in a telecomm

Fault tolerant telephony control

Fault tolerant telephony control

Fault tolerant voice processing system

Feedback control of call processing in a communication...

Flexible customer controlled telecommunications handling

Focused retrieval of selected data in a call center environment

Frequency deviation detecting apparatus and frequency...

Fuzzy-logic routing system for call routing with-in...

Generalized customer profile editor for call center services

Generating a distinctive ring tone for a calling party subscribe

Generating media-specific interaction control programs

Generation of communication system control scripts

Graphical method and system for visualizing performance...

Group exchange port (GXP)