Telephony call-center scripting by petri net principles and...

Telephony control system with intelligent call routing

Telephony control system with intelligent call routing

Telephony control system with intelligent call routing

Telephony control system with intelligent call routing

Telephony server application program interface API

Telephony system

Telephony system command scheduler and precedent processor

Teleservices computer system, method, and manager application fo

Third party call control

Third party coaching for agents in a communication system

Time slot based call pacing method and apparatus

Timeline visualization for call center processes

Timely shut-down of a real-time work center

TracM-task and resource automation for call center management

Transaction outcome state mapping

Transaction processing system and method

Two dimensional routing apparatus in an automatic call director-

Uninterrupted automatic call distribution during failure and...

Universal multi-browser interface for customer service...