Transaction processing system and method

Details Transaction processing system and method Transaction processing system and method

1996-06-11

1998-08-11

Zele, Krista

Telephonic communications

Centralized switching system

Call distribution to operator

379265, 379309, H04Q 364

Patent

active

057938610

ABSTRACT:
A transaction processing system and method includes a transaction interface for conveying transactions; a memory for storing the transactions in a queue; and a processor. The processor includes an identifier generator for generating an identifier for each transaction in the queue; and a transaction controller for using the identifier to provide access by an agent to the transaction corresponding to the identifier. The transaction processing system and method provides for the management and processing of transactions including inbound and outbound telephone calls as well as other transactions such as electronic mail, voice mail, video calls, facsimile transmissions, data packets over the Internet, etc. Automatic source identification may be used, such as automatic number identification, for providing agents with available information of an inbound caller or message sender prior to handling such caller or sender for improved transaction processing.

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