Method and apparatus for determining customer routing in a...

Method and apparatus for enabling full interactive monitoring of

Method and apparatus for enabling full interactive...

Method and apparatus for enabling interaction between callers wi

Method and apparatus for enabling interaction between callers wi

Method and apparatus for enabling interaction between...

Method and apparatus for enabling interaction between...

Method and apparatus for entertaining callers in a queue

Method and apparatus for entertaining callers in a queue

Method and apparatus for entertaining callers in a queue

Method and apparatus for entertaining callers in a queue

Method and apparatus for equitable call delivery

Method and apparatus for generating automatic greetings in a...

Method and apparatus for global call queue in a global call...

Method and apparatus for handling in-bound telemarketing calls

Method and apparatus for implementing call processing in...

Method and apparatus for implementing call processing in...

Method and apparatus for integrating agent status between a...

Method and apparatus for integrating agent status between a...

Method and apparatus for integrating business data and...