Web callback through multimedia devices

Details Web callback through multimedia devices Web callback through multimedia devices

2006-04-11

2006-04-11

Bui, Bing Q. (Department: 2642)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S088130, C379S908000

Reexamination Certificate

active

07027585

ABSTRACT:
A method and apparatus are provided for establishing a communication connection between a client of a website and an agent of the website. The method includes the steps of downloading a webpage from the website to the client, such webpage including an embedded agent access applet and a communication system port identifier of the agent, the communication port identifier of the agent being different than a communication port identifier of the web site, activating the agent access applet within the downloaded webpage and forming a communication connection between the client and the communication system port of the agent based upon operation of the activated applet.

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Interactive Intelligence Products—Interaction Web.

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