Wireless telephone integration system and method for call center

Details Wireless telephone integration system and method for call center Wireless telephone integration system and method for call center

1997-08-04

1998-11-24

Wolinsky, Scott T.

Telephonic communications

Centralized switching system

Call distribution to operator

379207, 379211, 379220, 379224, 455403, 455554, H04M 300

Patent

active

058418547

ABSTRACT:
A system and method for automatic call distribution targeting users in workgroups wherein the users utilize either wired or wireless communications tools. Users are chosen via a rule-based selection process including access to a database of user and caller-screened information. The system is compatible with available and developmental hardware platforms for call centers and mobile workers including SS7/AIN, computer telephony interfaces, direct cellular network connections, PBX and centrex-based systems.

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