Methods and apparatus for automating the servicing of...

Methods and apparatus for automating the telephone operator...

Methods and apparatus for contact center agent selection

Methods and apparatus for controlling call handling in a...

METHODS AND APPARATUS FOR CONTROLLING CALL PULLBACK BY AN...

Methods and apparatus for determining measures of...

Methods and apparatus for dynamically reallocating a...

Methods and apparatus for implementing a network call center

Methods and apparatus for implementing an outbound network call

Methods and apparatus for multi-variable work assignment in...

Methods and apparatus for processing a call

Methods and apparatus for processing of communications in a...

Methods and apparatus for providing live agent assistance

Methods and apparatus for providing telephone support for...

Methods and apparatus for service state-based processing of...

Methods and apparatus for use in computer-to-human escalation

Methods and systems for management of data for multiple call...

Methods and systems for providing dynamic message content to...

Methods of monitoring communications sessions in a contact...

Methods, systems and computer program products for automatic...