Distribution of calls among automatic call distributors of a sin
Do-not-call compliance management for predictive dialer call...
Dynamic communications groups
Dynamic force management system
Dynamic force management system
Dynamic load balancing between multiple locations with...
Dynamic re-routing
Dynamic reallocation of calls to agent groups
Dynamic requeing to avoid latency in call-routing systems
Dynamic schedule profiler for ACD
Dynamic skill-based call routing
Dynamic staffing of service centers to provide substantially...
Dynamic, real-time call tracking for web-based customer...
Dynamically allocating server resources to competing classes...