Service desk system for allowing easily changeable...
Service evaluation system and method for a telephonic switch
Service node for a telephony network
Service observing in a voice over IP telephone system
Service providing customized information to queuing customers
Shelf driver unit and method
Signaling switch for use in information protocol telephony
Signaling using phase rotation techniques in a digital...
Single or multi-stage switching field for telephone exchanges
Skill based chat function in a communication system
Skill-based call routing
Skill-based real-time call routing in telephony systems
Skill-value queuing in a call center
Skills-based automatic call distribution system
Solid state ringing switch
Splitter for analog telephone signal and digital data
Staffing-based percentage-allocation routing using real-time...
Staged predictive dialing system
Stagnation-judgment device and computer product
Statistically-predictive and agent-predictive call routing