Emergency call load management for call centers

Emergency call load management for call centers

Emergency call load management for call centers

Enabling caller controlled hold queue position adjustment

End user automatic call distributor network control

Enhanced agent authentication in virtual contact center

Enhanced agent automatic call distribution control

Enhanced automatic call distribution system operation

Enhanced call queuing system

Enhanced end user automatic call distributor control

Enterprise-wide intelligent call center routing

Environmentally protected housing for using central office prote

Estimating number of agents for multiple chat channels

Estimation of a work item's wait-time from the present...

Exchange apparatus enclosing a plurality of extension terminals

Exchange controlling system for managing terminal groups

Exchange having a display apparatus for displaying calls termina

Exchange system and method using icons for controlling...

Exchange system and method using icons for controlling...

Expansion port for use in a communication system