Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1997-02-10
1999-09-14
Hong, Harry S.
Telephonic communications
Centralized switching system
Call distribution to operator
379113, 379133, 379210, 379220, 379230, 379231, 379308, 379309, H04Q 364, H04M 1500, H04M 342, H04M 700
Patent
active
059534052
ABSTRACT:
A telephone call-routing system comprises a routing intelligence adapted to receive real-time activity reports on busy status of remote telephone stations, and to route incoming calls based on the busy status. In a preferred embodiment the routing intelligence sets a busy semaphore for each station to which a call is routed at the time the call is routed, before a real-time signal is returned that the station is in fact busy. The semaphore is initially set to busy for a first period of time substantially equal to the known latency for returning the real-time busy signal. After the first period of time, and with return of a real-time busy signal, the semaphore is reset to busy for a second period of time substantially equal to the historical average elapsed time for calls in the call-routing system, after which the semaphore is released. After the first period of time, and in the absence of the real-time busy signal, the semaphore is immediately released so further calls may be routed to the station.
REFERENCES:
patent: 5459780 (1995-10-01), Sand
patent: 5619557 (1997-04-01), Van Berkum
patent: 5642411 (1997-06-01), Theis
patent: 5715306 (1998-02-01), Sunderman et al.
patent: 5844982 (1998-12-01), Knitl
Boys Donald R.
Genesys Telecommunications Laboratories , Inc.
Hong Harry S.
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