System for integrating agent database access skills in call...

System for managing a hold queue

System for managing agent assignments background of the...

System for pre-recording and later interactive playback of...

System for providing support for an electronic device

System for selectively providing a higher level of directory...

System for transmitting DTMF signal and communication...

System identification module for a communications system

System identification module for a communications system

System, a device, a computer program product and a method...

System, method and storage medium for connection to operator

System, method, and computer program product for network...

Systems and methods for analyzing contact center interactions

Systems and methods for calculating workforce staffing...

Systems and methods for data synchronization in a customer...

Systems and methods for detecting call blocking devices or...

Systems and methods for discovering customer center information

Systems and methods for endpoint recording using gateways

Systems and methods for integrating outsourcers

Systems and methods for providing audio information to...