System for managing a hold queue

Details System for managing a hold queue System for managing a hold queue

1991-05-30

1994-01-11

Dwyer, James L.

Telephonic communications

Centralized switching system

Call distribution to operator

379309, 379265, H04M 300, H04M 500

Patent

active

052788989

ABSTRACT:
A system for electronically managing calls in a hold queue wherein the hold queue is prioritized into a number of priority categories according to user selectable priority criteria. As an operator becomes available, the system selectively assigns the calls on hold to an available operator in a sequential manner according to the priority category of the calls and the type of hold queue utilized.

REFERENCES:
patent: 4757529 (1988-07-01), Glapa et al.
patent: 4858120 (1989-08-01), Samuelson
patent: 4953204 (1990-08-01), Cuschleg, Jr. et al.
patent: 5025468 (1991-06-01), Sikand et al.

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