Systems and methods for endpoint recording using gateways

Details Systems and methods for endpoint recording using gateways Systems and methods for endpoint recording using gateways

2011-08-16

2011-08-16

Hong, Harry S (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C370S260000, C370S352000, C370S353000, C370S356000, C379S067100, C379S202010, C379S265070, C709S204000

Reexamination Certificate

active

08000465

ABSTRACT:
Embodiments of the present invention provide systems and methods for recording media communications an exemplary method is comprised of the following steps: receiving instructions at a gateway to record an incoming call; receiving the incoming call from a calling communication device; determining whether to record the incoming call based on the received instructions; routing the incoming call to a called communication device in a customer center; responsive to the determination to record the incoming call, duplicating the media communications via the gateway; transmitting the duplicated media communications associated with the incoming call via the gateway; and recording the duplicated media communications.

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