Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2006-09-29
2010-10-19
Smith, Creighton (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265060
Reexamination Certificate
active
07817795
ABSTRACT:
Systems and methods for performing agent data synchronization in a customer center having a plurality of agents. In this regard, a representative method comprises: storing agent data on a customer center network; sending the agent data to a plurality of workforce applications that are coupled to the customer center network, at least one workforce application including agent data; and updating the agent data of the plurality of workforce applications according to the received agent data such that synchronization of the agent data is maintained among the plurality of the workforce applications.
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Gupta Rajan
Peleg Uri
Rush Kurt
Smith Creighton
Verint Americas Inc.
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