Method of multi-media transaction processing

Method of operating a distributed call progress tone...

Method of optimizing call center resources based upon...

Method of overload control for the central control of a telecomm

Method of preference driven segmentation routing

Method of processing an inbound call in a call center

Method of providing a screen-pop via SIP

Method of providing background and video patterns

Method of providing continual network access for subscriber...

Method of resynchronizing data transfer between two modems...

Method of routing calls in an automatic call distribution...

Method of transferring information between microcomputers in a d

Method of transmitting data to members of an operator service

Method of transmitting dual tone multi-frequency during communic

Method selecting actions or phases for an agent by analyzing...

Method to identify and categorize customer's goals and...

Method to reduce distortion of a digital data signal by a...

Method to transport a reference clock signal

Method, system and program product for managing a customer...

Method, system and storage medium for tracking technician...