Method for determining free agent communication terminal apparat

Method for discovering problem agent behaviors

Method for dynamically provisioning telephone service

Method for eliminating telephone hold time

Method for eliminating telephone hold time

Method for evaluating customer call center system designs

Method for evaluating customer call center system designs

Method for evaluating customer call center system designs

Method for finding a contact or for setting up a connection...

Method for forming a virtual call center

Method for improved resource management in a...

Method for incoming call answering for automatic call...

Method for load distribution among the central processors of a m

Method for low priority telephony system assisted dialing

Method for monitoring off-schedule software agents

Method for operating a global, virtual call center

Method for operating and apparatus for a back-plane...

Method for pacing calls to reduce nuisance calls

Method for placing a call intended for an enhanced network...

Method for predicting and managing call load by determining...