Autonomous dispatcher method and apparatus

Best practices learning for agents in a communication system

Blended agent contact center

Blending communications in a call center

Blending communications in a call center

Bus interface for automatic call distributor

Bypass for telephone switching system

Call and data correspondence in a call-in center employing virtu

Call and data correspondence in a call-in center employing...

Call and data correspondence in a call-in center employing...

Call and data correspondence in a call-in center employing...

Call center administration manager

Call center administration manager

Call center administration manager with rules-based routing...

Call center agent selection that optimizes call wait times

Call center application data and interoperation architecture...

Call center first access resolution

Call center integration with operator services databases

Call center IVR and ACD scripting method and graphical user...

Call center management systems