4. Telephonic communications
  5. Centralized switching system
  6. Call distribution to operator
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Promoting use of experts to callers waiting in a hold queue

Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate

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Provide a graceful transfer out of active wait treatment

Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate

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Providing customer data to an automatic call distribution...

Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate

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