Process for including functions of an automatic call...

Details Process for including functions of an automatic call... Process for including functions of an automatic call...

2005-08-09

2005-08-09

Hoosain, Allan (Department: 2645)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265020, C379S265050, C379S265090, C379S266070, C379S210010, C379S214010

Reexamination Certificate

active

06928155

ABSTRACT:
A method for incorporating functions of an automatic call distribution system into an interactive voice answering system wherein the interactive voice response system coupled to an automatic call distribution system is influenced by communication terminal equipment such that a request for reserving an available agent to the automatic call distribution system is communicated. Given the reservation of a requested agent, the allocated communication system is influenced such that the communication terminal equipment is transferred to the reserved agent communication terminal equipment.

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