Call flow framework for consistent troubleshooting across...

Call flow staffing estimation tool

Call handling of an indeterminate termination

Call hold manager system and method

Call management method and system for skill-based routing

Call management system using dynamic queue position

Call management system using dynamic threshold adjustment

Call management system using fast response dynamic threshold...

Call management system with call control form user...

Call management system with call control from user workstation c

Call overflow system and method for an automatic call distributi

Call overflow system and method for overflowing telephone...

Call processing method adapted for deleting a misdialed digit

Call processing system

Call processing system

Call processing system and service control point for...

Call processing system and service control point for...

Call processing system for handling calls to a call center

Call processing with statistical weighting of scripts in a...

Call progress capability for a switched channel data service uni