Enhanced end user automatic call distributor control

Enterprise-wide intelligent call center routing

Environmentally protected housing for using central office prote

Estimating number of agents for multiple chat channels

Estimation of a work item's wait-time from the present...

Exchange apparatus enclosing a plurality of extension terminals

Exchange controlling system for managing terminal groups

Exchange having a display apparatus for displaying calls termina

Exchange system and method using icons for controlling...

Exchange system and method using icons for controlling...

Expansion port for use in a communication system

Expected wait-time indication arrangement

Expert hold queue management

External positivistic forward transfer in call routing systems

External positivistic forward transfer in call-routing systems