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  5. Centralized switching system
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Customer service routing system and method

Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate

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Customer service transaction handling based on transaction...

Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate

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Customer touch-point scoring system

Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate

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Customer-centric interface and method of designing an interface

Telephonic communications – Centralized switching system – Call distribution to operator
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Customer-self routing call center

Telephonic communications – Centralized switching system – Call distribution to operator
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