Apparatus and method for automatically switching a headset betwe

Apparatus and method for coupling an automated attendant to...

Automatic call distribution based on matching required skills wi

Automatic call-work director

Automatic private branch exchange apparatus

Automatic simultaneous voice-and-data call setup for remote-site

Call distribution based on agent occupancy

Dynamic admission control for telecommunications relay service w

Emergency call load management for call centers

Emergency call load management for call centers

Integrated operator console

Method and apparatus for providing result-oriented customer serv

Method and system for personalized directory assistance services

Method for eliminating telephone hold time

Method for eliminating telephone hold time

Method for predictive dialing

Method of and apparatus for automatic dialing

Switchboard terminal apparatus having a plurality of loop circui

System and method for automated customer calling

System and method for automated customer calling