System and method for automated customer calling

Telephonic communications – Centralized switching system – Switching apparatus for connecting calling line to...

Reexamination Certificate

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Details

C379S069000, C379S265010, C379S266070

Reexamination Certificate

active

06928157

ABSTRACT:
A system and method for providing an operator with automated calling functions allows the operator to be on the line when a customer call is placed so that a sales call can begin immediately if a customer answers the call. The system and method could be configured so that the operator can place calls automatically be selecting customers from customer call lists. The system and method may also allow the operator to cause a pre-recorded audio message to be played to a first customer, or the first customer's answering machine, while the operator proceeds to a second customer call placed over a second telephone line.

REFERENCES:
patent: 6744881 (2004-06-01), Price

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