Method of and apparatus for automatic dialing

Details Method of and apparatus for automatic dialing Method of and apparatus for automatic dialing

1995-02-13

1998-08-25

Hong, Harry S.

Telephonic communications

Centralized switching system

Switching apparatus for connecting calling line to...

379 9201, 379209, 379216, 379265, 379355, H04M 300, H04M 1100, H04M 342, H04M 100

Patent

active

057990778

ABSTRACT:
An automatic dialing apparatus includes a computer having a dialing control section. The computer issues an automatic dialing instruction to control the operation of the exchange. The dialing control section extracts the customer telephone number from the customer DB, calculates an optimum number of dialings and issues a dialing instruction to the exchange. The number of dialing calls is calculated based on the number of operators, the target operating efficiency, the number of operators in conversation, the number of operators in working, the number of calls during dialing and the responding rate. When the customer is in conversation or absent, the re-dialing is effected at a preset interval and by a preset number of times. The exchange calls the customers via the public circuit network in response to an instruction from the dialing control section, and if a response is made, one of a plurality of operator's telephones is called based on the instruction of the dialing control section and is connected to the line of the customer who has made a response.

REFERENCES:
patent: 4696028 (1987-09-01), Morganstein et al.
patent: 4894857 (1990-01-01), Szlam et al.
patent: 5271058 (1993-12-01), Andrews et al.
patent: 5297195 (1994-03-01), Thorne et al.
patent: 5309504 (1994-05-01), Morganstein
patent: 5519773 (1996-05-01), Dumas et al.
patent: 5553133 (1996-09-01), Perkins

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