Automatic simultaneous voice-and-data call setup for remote-site

Details Automatic simultaneous voice-and-data call setup for remote-site Automatic simultaneous voice-and-data call setup for remote-site

1997-01-13

1999-01-19

Hong, Harry S.

Telephonic communications

Centralized switching system

Switching apparatus for connecting calling line to...

370493, 375220, 379 29, 379 9328, 379225, 379265, H04Q 364, H04M 308, H04M 322, H04M 1100

Patent

active

058622110

ABSTRACT:
Simultaneous voice-and-data (SVD) modems (106, 156) are employed automatically in a call initiated between a telephone (111) of a remotely-serviceable communications switching system (101) and a telephone (161) of a service center (150) that includes either a maintenance and diagnostics system (165) or maintenance and diagnostics workstations (162). The remotely-serviceable communications switching system automatically connects the voice portion of a single SVD call set up by the SVD modem to its associated telephone and automatically connects the data portion of the SVD call to its remote maintenance and diagnostics port (109). An automatic call distribution (ACD) communications switching system (151) of the service center automatically connects the voice portion of the SVD call to a telephone (161) of one of its agents (163) and automatically connects the data portion of the SVD call to the maintenance and diagnostics system or workstation. The maintenance and diagnostics system or the service agent immediately starts servicing the remotely-serviceable communications switching system via the single SVD call while the agent is handling the voice portion of the SVD call. The maintenance and diagnostics system preferably reports results to a data terminal (162) of the agent while the agent is still handling the voice portion of the SVD call.

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Electronic article, NB950628.27@clarinet.com, newsbytes@clarinet.com, Birmingham, England, 1996 Jun. 28, pp. 1 & 2.
K. R. Klein, Jr. et al., Combining Voice and Data on a POTS Line, AT&T Technology, vol. 10, No. 1, Spring 1995, pp. 24-27.
AT&T Set Taps DSVD Spec, Electronic Engineering Times, Jun. 19, 1995.
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