Method of delivering enterprise data through a call center

Details Method of delivering enterprise data through a call center Method of delivering enterprise data through a call center

2008-05-06

2008-05-06

Addy, Thjuan K. (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265010

Reexamination Certificate

active

07369653

ABSTRACT:
A method and apparatus are described for providing enterprise information to a client through a call center of the enterprise. The method includes the steps of detecting an identity of the client based upon call associated information received through a call connection between the client and the call center, presenting the client with a plurality of options based upon the identity of the client and presenting the client with enterprise information based upon a selected option of the plurality of options.

REFERENCES:
patent: 5555179 (1996-09-01), Koyama et al.
patent: 5765033 (1998-06-01), Miloslavsky
patent: 5926539 (1999-07-01), Shtivelman
patent: 5946387 (1999-08-01), Miloslavsky
patent: 5953332 (1999-09-01), Miloslavsky
patent: 5953405 (1999-09-01), Miloslavsky
patent: 6002760 (1999-12-01), Gisby
patent: 6021428 (2000-02-01), Miloslavsky
patent: 6044145 (2000-03-01), Kelly et al.
patent: 6044368 (2000-03-01), Powers
patent: 6067357 (2000-05-01), Kishinsky et al.
patent: 6108711 (2000-08-01), Beck et al.
patent: 6138139 (2000-10-01), Beck et al.
patent: 6167383 (2000-12-01), Henson
patent: 6167395 (2000-12-01), Beck et al.
patent: 6170011 (2001-01-01), Beck et al.
patent: 6175563 (2001-01-01), Miloslavsky
patent: 6175564 (2001-01-01), Miloslavsky et al.
patent: 6185292 (2001-02-01), Miloslavsky
patent: 6272216 (2001-08-01), Vaios
patent: 6311231 (2001-10-01), Bateman et al.
patent: 6345305 (2002-02-01), Beck et al.
patent: 6373836 (2002-04-01), Deryugin et al.
patent: 6389007 (2002-05-01), Shenkman et al.
patent: 6393015 (2002-05-01), Shtivelman
patent: 6430174 (2002-08-01), Jennings et al.
patent: 6704412 (2004-03-01), Harris et al.
patent: 6732156 (2004-05-01), Miloslavsky
patent: 6751306 (2004-06-01), Himmel et al.
patent: 6879836 (2005-04-01), Nakamoto et al.
patent: 2002/0146106 (2002-10-01), Himmel et al.

Affiliated with

Also associated with

Rating

Method of delivering enterprise data through a call center does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Method of delivering enterprise data through a call center, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method of delivering enterprise data through a call center will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-2769358